I received a promo video from a hotel chain that is the very best promo I have ever seen anywhere. It builds trust and it gives an experiential sample. My feeling at the end is that this is the hotel chain where I would do every meeting and conference I can. I would not even get quotes from their competitors. I would not even care what this hotel chain wants to charge. I can believe from the video that they are the answer to my meeting prayers.
So what could be wrong?
The video has download gaps that make it most difficult to watch. There is no option to change the DPI or to load and then replay. Each time it reloads. I have high speed internet yet cannot properly view this video.
I emailed the contact us email. They promptly sent me a form letter that I could call a course supplier to deal with course technical issues. Then they had a satisfaction survey. I completed that and again expressed the problem. I received another form response from a supervisor thanking me for doing the survey, telling me that the first person is not trained to deal with that type issue, that I should contact the course supplier, and inviting me to answer another survey.
These "customer service" folks are like terrorists. They may as well have bombed all of the hotels the video was promoting. I had told both of them of the value of the promo video. Neither one of them was willing to find out more and go deal with the problem. My feeling now is that I never want to do any business with that hotel chain.
David Sneed
So what could be wrong?
The video has download gaps that make it most difficult to watch. There is no option to change the DPI or to load and then replay. Each time it reloads. I have high speed internet yet cannot properly view this video.
I emailed the contact us email. They promptly sent me a form letter that I could call a course supplier to deal with course technical issues. Then they had a satisfaction survey. I completed that and again expressed the problem. I received another form response from a supervisor thanking me for doing the survey, telling me that the first person is not trained to deal with that type issue, that I should contact the course supplier, and inviting me to answer another survey.
These "customer service" folks are like terrorists. They may as well have bombed all of the hotels the video was promoting. I had told both of them of the value of the promo video. Neither one of them was willing to find out more and go deal with the problem. My feeling now is that I never want to do any business with that hotel chain.
David Sneed
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